Terms and Conditions


All dogs need to be fully vaccinated to cover Canine Parvovirus, Canine Distemper, Adenovirus (Vanguard 5 or Vanguard Plus 5) and DHPPi and DHP and Canine Cough (Canigen KC, Caningen CC, Nobivac KC or Oral KC) and we ask that you provide your dog’s vaccination booklet at every visit.

If you have lost your dog’s vaccination book then a printed summary from your vet will suffice.

Remember that your dog will have no lasting vaccination immunity if s/he hasn’t had the full course of vaccinations.

Important: If any vaccination has lapsed then a 10-day stand down period will be applied.

Whilst worming is not required it is recommended prior to a stay.


Personalised Pets 2021 Ltd. reserves the right to cancel any booking (with as much advance warning as possible) for any reason and is not obliged to give the reason.

Personalised Pets 2021 Ltd. reserves the right to cut short any booking where the dog has not settled and is being disruptive, and ask that the emergency alternative contact be used for the remainder of the booking.

Personalised Pets 2021 Ltd. bears no obligation to accept a booking based on previous use of the kennel.


Overdue accounts incur fees.

Early collection of dogs during their stay will be charged for the full booked stay.

Cancelled bookings at less than 10 days notice may be charged for unused days.

At peak times including Public Holidays and school holidays, when occupancy is 100% and we have turned away people, late cancellations that cannot be filled will incur full fees. Peak times are listed on the Bookings page of this website.